Thats what I call service

Hired one of their Nexxus motorhomes for just over three weeks in November/December 2014.
The customer service we received was second to none, right from the early days when we were planning out trip. Any e mails and enquiries were always answered promptly with the relevant information, no enquiry seemed to much trouble.
On route we ‘lost’ the water filler cap but replaced it with a temporary one, informed Nick and Rob by e mail to be told no problem and that we would be reimbursed at the end. No dithering just solid customer service.
We had a rear tyre blow out not normally a great issue but the motorhome does not have a spare only a get you home kit. No problem, via the AA, we got a replacement tyre. Nick and Rob didn’t leave it at that, they arranged for us to visit a tyre depot at our convenience, all costs covered, and had both rear tyres changed. Thats what i call service. This also shows their attitude to maintaining their fleet, something you only get with a smaller company.
The Nexxus motorhome was ideal for the two of us and served us well. It came spotlessly clean and well equipped, there was nothing we needed to add. Bay of Islands are not the cheapest but having seen what some of the competition were offering I believe we had excellent value for money. If comparing prices look closely as to what is actually included, Bay of Islands includes most things which mean you can relax and enjoy your hoilday.
We felt like we were treated more as ‘one of the family’ than a customer, praise indeed.

Print Friendly, PDF & Email

Previous Posts that you might also find interesting:

Plan an Itinerary

Planning your New Zealand holiday to make sure it’s perfect can be tricky. If you need our help Bay Of Islands Campervans will use our[...]

Find out more

Driving left in NZ

Why does New Zealand drive on the “wrong” side of the road? Well it’s one of those trivia questions that can really nag at you[...]

Find out more

Know the road rules New Zealand

Get prepared before you hit New Zealand roads. Test your road code knowledge by answering sets of 10 questions. At the end of each question[...]

Find out more

USB charger

USB charger in Campervan. We now have an USB charger in the dashboard, and a second one in your living area of the Campervan. The[...]

Find out more

Keeping your possessions safe

  New Zealand is generally known as one of the safest countries to travel to. Never the less, you need to act responsible and careful[...]

Find out more

Clothing, bags, suitcases, luggage… What to bring?

We make sure both the Explorer and Seeker have ample storage for the weight limits allowed by the aviation industry. Choosing what luggage to bring[...]

Find out more

Drinking tap water

Many people want to know if it is safe to drink tap water in New Zealand. The answer is YES: Tap water in Hotel’s, B[...]

Find out more

Aoraki Mt Cook National Park

Aoraki Mount Cook National Park which surrounds the mountain once thought unconquerable is insurmountable beautiful in every direction, from the flowers underfoot to the stars[...]

Find out more

Christchurch Cardboard Cathedral

  The new Cathedral in Christchurch is also known as the ” Cardboard Cathedral” Designed by Japanese architect Shigeru Ban’s. His notable buildings include the[...]

Find out more
2017 Bay of Islands Campervan Hire. Developed and maintained by Techrish

Please, leave this field blank: